Build Business Connections That Last
You know that maintaining positive, mutually beneficial relationships with your clients (or customers) is essential to long-term business success. But sometimes that’s easier said than done. Here you’ll find the resources you need to navigate the complexities of client relationships — from finding new leads and onboarding clients to writing effective contracts, setting clear expectations and handling difficult conversations.
Improving the Client Experience
An easy on-boarding process matters
- Make the client feel welcome
- Introduce, even if virtually, the manager or employee who will be handling the account
- Verify that all agreements, contracts, and associated collateral are current and meet legal requirements
- Get client requirements and preferences in writing
- Follow up with the client
- Perform a background check on the client
- Have policies in place to reject a client if it is not a good fit
Background Reports for Business Transactions
A handshake is never enough
Performing due diligence in connection with a business transaction is now routine, whether the transaction involves commercial lending, private equity or venture capital funding, merger or acquisition, setting up a partnership, or evaluating a non-profit.
“Due diligence,” in a broad sense, refers to the level of judgement, care, prudence, determination, and activity that a person would reasonably be expected to do under particular circumstances. Depending on the risk involved, the process will often include some level of background screening on the company and/or its principals to obtain the intelligence necessary for an informed business decision.